Privacy Policy
Proudly serving Edmonton — the capital city of Alberta — and surrounding areas
1 Overview
HomeNetIQ (“we”, “us”) provides home networking, device support, and practical AI services for homes and small offices. This policy explains what we collect, how we use it, and your choices. It applies to our website homenetiq.ca and to messages you send us (e.g., email or the contact form).
2 Information we collect
- Information you provide — name, email, phone number, and message content when you contact us via the website or by email.
- Technical information — standard data your browser sends (IP address, user agent, pages viewed). We do not sell or broker personal data.
- Service providers — we use trusted vendors to operate our site: Form submissions may be processed by Formspree; basic traffic metrics may be measured by Google Analytics.
3 How we use information
- To respond to inquiries and deliver requested services.
- To operate, secure, and improve our website and support processes.
- To communicate with you about scheduling, support, and service updates.
- To comply with legal obligations and enforce agreements.
4 Legal bases
Where applicable (e.g., under Canadian and international privacy laws), we process information on one or more of the following bases:
- Consent — e.g., when you submit our contact form.
- Contract — to provide services you requested.
- Legitimate interests — to operate and protect our services (balanced against your rights).
- Legal obligation — to comply with applicable laws.
7 Retention
We retain information only as long as needed for the purposes described in this policy, to provide services, or to meet legal, accounting, or reporting requirements. When no longer required, we delete or anonymize it.
8 Security
We use reasonable technical and organizational safeguards suitable for a small business, including HTTPS, limited access to submissions, and vendor due diligence. No method of transmission or storage is 100% secure; please use caution when sharing sensitive details online.
9 International transfers
Our trusted vendors may process data in other countries. We choose providers with appropriate safeguards and contracts to protect your information.
10 Your choices & rights
- Request access to, correction of, or deletion of your information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing where permitted by law.
To exercise these rights, contact us at support@homenetiq.ca. We may need to verify your identity before fulfilling a request.
11 Children
Our website and services are intended for adults. If you believe a child has provided us information, please contact us and we’ll take appropriate steps to remove it.
12 Changes to this policy
We may update this Privacy Policy from time to time. When we post changes, we’ll update the “Effective” date above. Significant changes will be highlighted on this page.
Contact us
Questions about this policy or your information?
- HomeNetIQ
- Edmonton, Alberta, Canada
- Email: support@homenetiq.ca
- Phone: +1 (587) 855-2210